Module 6: Applying VeriSM™ in Real-World Contexts
Adapting the VeriSM™ Model Digital Transformation Impacts
Module 5: Emerging Technologies in Service Management
Cloud and Virtualization Automation Big Data, IoT, Mobile, BYOD
Module 4: Management Mesh & Governance
Service Management Principles & the Management Mesh Organizational Governance
Module 3: Progressive Management Practices
Agile DevOps SIAM™ Lean Shift Left Customer Experience (CX/UX) Continuous
Module 2: Understanding the VeriSM™ Model
The VeriSM™ Model Getting Started (initial rollout)
Module 1: Foundations of Service Management
The Service Organization Service Culture People and Organizational Structure
