Overview
EXIN SIAM™ Professional is an advanced-level certification designed for professionals who want to deepen their knowledge of Service Integration and Management (SIAM). It covers the implementation and management of a SIAM ecosystem, with a focus on practices, processes, governance, and tools used in a multi-service provider environment.
Objectives
By the end of this course, leaner will be able to:
- Equip professionals with the skills to lead and manage a SIAM implementation.
- Enable effective coordination across multiple service providers.
- Support governance, integration, and assurance in complex service landscapes.
- Enhance the ability to apply SIAM practices in real-world scenarios.
Prerequisites
- Hold the EXIN SIAM™ Foundation certification (or an equivalent recognized credential).
- Have a practical understanding of service management concepts and SIAM basics.
Course Outline
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Recap of SIAM principles and terminology
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SIAM layers and structures in complex environments
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Advanced SIAM concepts and relationships
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SIAM considerations during the discovery phase
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Analyzing the current service landscape
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Defining the strategy for SIAM adoption
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Stakeholder engagement and business case development
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Designing the SIAM model
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Selecting service providers
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Defining and designing governance structures
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Planning for change management and communication
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Transition planning and execution
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Integrating processes and tools across providers
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Risk management in SIAM implementation
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Handling challenges during onboarding and transformation
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Operational governance and control
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Continual service improvement in a SIAM ecosystem
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Monitoring, measuring, and reporting performance
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Problem and change management in a multi-provider setup
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Key roles in a SIAM organization
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Role clarity and avoiding conflict
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Role distribution across retained and service integrator organizations
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SIAM practices applied in different lifecycle stages
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Process integration across multiple service providers
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Aligning ITSM processes with SIAM
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Establishing effective governance in SIAM
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KPIs and metrics in multi-vendor environments
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Compliance, audit, and regulatory considerations
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Step-by-step SIAM implementation roadmap
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Overcoming resistance and challenges
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Adapting SIAM to organizational maturity and culture
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Lessons learned from real-world SIAM deployments
