salesadmin

Understanding declarative limits Evaluate customization priorities Typical coding scenarios

Using the AppExchange How to assess apps Unmanaged and Managed

Types of Sandboxes Creating and Refreshing Sandboxes Metadata vs. Data

Queues Assignment Rules Auto-Response Rules Escalation Rules Web to Case

Custom Report Types Custom Summary Formulas Bucket Fields

Recognizing the need to create a custom object Lookup or

Understand the capabilities Know how to configure Understand Salesforce Use

Understand Chatter Understand use cases for Chatter Configure Chatter invites

Workflow Process Builder Flows

Sending emails with tracking code Mass emailing

Folders and security Create reports using standard report types Create

Import using the data import wizard Import using dataloader.io

Required fields Matching and duplicate rules Validation rules History tracking

Customize standard objects and fields Creating custom objects and custom

Setting object access Setting record access Creating a role hierarchy

Managing users Managing profiles Managing licenses Understanding login security Troubleshooting

Company profile UI Calendar Chatter Setting up activities Using list

Logging into Salesforce Using search Parent-child object relationships Configuring personal