Module 5: Exam Preparation
Review of key concepts Practice questions and scenarios
Module 4: Implementation Best Practices
Upgradability and scalability considerations Maintaining application functionality
Module 3: Architecture and Security
Key tables and relationships Roles and access controls
Module 2: Application Functionality
Baseline and advanced features State model and process flows
Module 1: Introduction to ServiceNow ITSM
Overview of ITSM applications Key features and benefits
