Module 5: Certification Preparation
Exam structure and question formats. Study resources and tips. Practice
Module 4: Proven Implementation Practices
Approaches for upgradability and scalability. Maintaining application functionality. Case studies
Module 3: Implementing ITSM Solutions
Configuration of ITSM applications. Customization to meet business requirements. Integration
Module 2: Application Architecture and Security
Key tables and their relationships. Roles and access controls. Primary
Module 1: Introduction to ITSM Applications
Overview of ServiceNow ITSM solutions. Key features and functionalities. Understanding
