Compliance at edForce

ISO 9001:2015 is the international standard for quality management systems. It sets out the criteria for a quality management system and is based on principles including a strong customer focus, the involvement of top management, and a process approach to continual improvement.

Applicable to: All edForce enterprise training programs, delivery processes, and customer support functions.

ISO 10004:2018 provides guidance for defining and implementing processes to monitor and measure customer satisfaction. It helps organizations understand customer expectations and enhance satisfaction.

Applicable to: All client feedback mechanisms, post-training evaluations, and continuous improvement initiatives at edForce.

ISO/IEC 20000-1:2018 is the international standard for IT service management. It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS).

Applicable to: All technology-enabled training platforms, IT infrastructure, and service delivery operations at edForce.

ISO 21001:2018 specifies requirements for a management system for educational organizations. It focuses on enhancing the satisfaction of learners and other beneficiaries by improving the educational processes and ensuring conformity to learners’ requirements.

Applicable to: All curriculum design, instructional delivery, and learner engagement processes at edForce.

ISO/IEC 27001:2022 is the international standard for information security management systems (ISMS). It provides a framework for managing sensitive company and customer information to ensure it remains secure.

Applicable to: All data handling, information security protocols, and privacy management systems at edForce.