Module 5: Introduction to Development
Implementing UI policies and business rules Managing update sets for
Module 4: Self-Service & Process Automation
Creating knowledge base articles Developing service catalog items Automating workflows
Module 3: Database Administration
Understanding tables, records, and fields Implementing access control rules Using
Module 2: Collaboration
Accessing the service portal Submitting and managing incidents Utilizing work
Module 1: User Interface & Navigation
Navigating applications and modules Configuring list and form views Personalizing
