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Overview
The Human Resources Service Delivery (HRSD) Professional course equips HR professionals with the tools and knowledge needed to digitize and optimize HR processes. This course covers HR service delivery concepts, HR case management, knowledge management, and integration capabilities to improve employee satisfaction and organizational efficiency. Gain hands-on experience with real-world use cases and discover how to harness the potential of the HRSD platform to enhance HR services.
Objectives
By the end of this course, participants will be able to:
Prerequisites
- Basic understanding of HR operations and workflows.
- Familiarity with digital platforms for service management is recommended but not mandatory.
Course Outline
Module 1: Introduction to HRSDkeerti2024-12-25T16:10:12+05:30
- Overview of Human Resources Service Delivery
- Key features and capabilities
Module 2: HR Case Managementkeerti2024-12-25T16:10:55+05:30
- Managing HR cases and requests
- Configuring workflows for case resolution
Module 3: Knowledge Managementkeerti2024-12-25T16:11:42+05:30
- Creating and maintaining HR knowledge articles
- Using knowledge bases for employee self-service
Module 4: Self-Service Solutionskeerti2024-12-25T16:12:20+05:30
- Configuring HR service portals
- Empowering employees with AI-driven tools
Module 5: Reporting and Analyticskeerti2024-12-25T16:12:59+05:30
- Generating HR metrics and reports
- Analyzing data for continuous improvement
Module 6: Integration and Automationkeerti2024-12-25T16:13:36+05:30
- Automating repetitive HR tasks
- Integrating with third-party tools for seamless operations
