Certified Implementation Specialist – IT Service Management

Live Online (VILT) & Classroom Corporate Training Course

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Master the skills to implement and manage IT Service Management solutions with edForce.

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Certified Implementation Specialist – IT Service Management

Overview

This course equips participants with the essential knowledge and skills to configure, implement, and maintain IT Service Management (ITSM) applications. Through hands-on training, learners will gain proficiency in ServiceNow’s ITSM solutions, preparing them for the Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification.

Objectives

By the end of this course, participants will be able to:

  • Understand baseline application functionality and advanced features of ServiceNow ITSM applications.

  • Configure and implement ITSM solutions tailored to business requirements.

  • Navigate the architecture and security aspects of ITSM applications, including key tables, roles, and access controls.

  • Apply proven practices for scalable and maintainable ITSM implementations.

  • Prepare for and successfully pass the CIS-ITSM certification exam.

Prerequisites

  • A minimum of 6 months of general ServiceNow platform experience.
  • At least 6 months of experience in ServiceNow implementations.
  • Familiarity with industry terminology related to IT Service Management.

Course Outline

Module 1: Introduction to ITSM Applications2024-12-27T13:12:02+05:30
  • Overview of ServiceNow ITSM solutions.
  • Key features and functionalities.
  • Understanding the state model and process flow.
Module 2: Application Architecture and Security2024-12-27T13:12:35+05:30
  • Key tables and their relationships.
  • Roles and access controls.
  • Primary application components (Script Includes, Business Rules, etc.).
Module 3: Implementing ITSM Solutions2024-12-27T13:13:10+05:30
  • Configuration of ITSM applications.
  • Customization to meet business requirements.
  • Integration capabilities and considerations.
Module 4: Proven Implementation Practices2024-12-27T13:13:45+05:30
  • Approaches for upgradability and scalability.
  • Maintaining application functionality.
  • Case studies and real-world scenarios.
Module 5: Certification Preparation2024-12-27T13:14:15+05:30
  • Exam structure and question formats.
  • Study resources and tips.
  • Practice questions and review.
2025-01-23T12:57:38+05:30
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