Overview
EXIN VeriSM™ Foundation introduces a flexible, value-driven framework for service management in modern organizations. It covers organizational governance, the VeriSM™ model and its stages, management mesh, progressive practices (Agile, DevOps, Lean), and the impact of technologies like cloud, IoT, and automation
Objectives
By the end of this course, leaner will be able to:
- Define key elements of organizational governance and service culture
- Describe the four stages of the VeriSM™ Model: Define, Produce, Provide, Respond
- Apply the Management Mesh to select and integrate Agile, DevOps, SIAM™, Lean, and other practices
- Explain the value of emerging technologies such as cloud, automation, big data, IoT, and BYOD in service delivery
- Overcome team and organizational challenges like silos and distributed teams
Prerequisites
No formal prerequisites—this course is suitable for grads, service managers, IT professionals, or anyone new to service management.
Course Outline
Module 1: Foundations of Service Managementkeerti2025-06-19T13:46:31+05:30
- The Service Organization
- Service Culture
- People and Organizational Structure
Module 2: Understanding the VeriSM™ Modelkeerti2025-06-19T13:48:50+05:30
- The VeriSM™ Model
- Getting Started (initial rollout)
Module 3: Progressive Management Practiceskeerti2025-06-19T13:50:46+05:30
- Agile
- DevOps
- SIAM™
- Lean
- Shift Left
- Customer Experience (CX/UX)
- Continuous Delivery
Module 4: Management Mesh & Governancekeerti2025-06-19T13:52:29+05:30
- Service Management Principles & the Management Mesh
- Organizational Governance
Module 5: Emerging Technologies in Service Managementkeerti2025-06-19T13:54:09+05:30
- Cloud and Virtualization
- Automation
- Big Data, IoT, Mobile, BYOD
Module 6: Applying VeriSM™ in Real-World Contextskeerti2025-06-19T13:58:06+05:30
- Adapting the VeriSM™ Model
- Digital Transformation Impacts
