Module 5: Managing Difficult Personalities and Emotions
Dealing with difficult individuals in conflicts Managing emotions and maintaining
Module 4: Strategies for Conflict Resolution
Collaborative problem-solving techniques Mediation and negotiation skills Overcoming resistance and
Module 3: Conflict Prevention and Early Intervention
Identifying and addressing underlying issues that lead to conflicts Establishing
Module 2: Effective Communication in Conflict Resolution
Developing active listening skills Non-verbal communication cues in conflict situations
Module 1: Introduction to Conflict Management
Understanding the nature and types of conflicts Recognizing the causes
