Module 6: Data Migration and Integration (15%)
UI policies Business rules System update sets Scripting in ServiceNow
Module 5: Database Management (27%)
Data schema Application/access control Importing data CMDB and CSDM
Module 4: Self-Service & Automation (20%)
Knowledge management Service catalog Flow Designer Virtual Agent
Module 3: Configuring Applications for Collaboration (20%)
Lists, filters, and tags List and form anatomy Form configuration
Module 2: Instance Configuration (11%)
Installing applications and plugins Personalizing/customizing the instance Common user interfaces
Module 1: Platform Overview and Navigation (7%)
ServiceNow platform overview Platform capabilities and services The ServiceNow instance
